taka16's Privacy Policy
Your personal information is our highest priority. Learn how taka16 collects, stores, and keeps your data secure.
Table of Contents
Introduction and Scope
taka16 ("we", "our", "platform") operates a reliable online casino and betting service for players in Bangladesh. This privacy policy ("policy") informs you how your personal information is handled when you use our website taka16.lat, open an account, make deposits or withdrawals, or contact us.
This policy applies to all our services — whether accessed via web browser, mobile device, or any other means. By using taka16's services, you are considered to have read and agreed to the terms of this privacy policy.
We treat your personal information as a highly sensitive matter and handle it in accordance with applicable legal frameworks and industry-standard security practices. Protecting the privacy of your data is a core part of our commitment to you.
Data Collection
We collect the following types of information:
Registration Information
Information you provide when creating an account:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Password (encrypted)
Financial Information
Information required to process transactions:
- bKash / Nagad / Rocket / Upay number
- Deposit and withdrawal transaction history
- Wallet balance information
- Bonus and reward-related information
Usage Information
Information collected automatically when you use the platform:
- IP address
- Device type and operating system
- Browser information
- Date and time of access (BST)
- Game participation history
Communication Information
When you contact us:
- Live chat conversations
- Email content
- Details of complaints or requests
- Support ticket information
Purpose of Data Use
taka16 uses your personal information only for specific, legitimate, and transparent purposes. We process your information for the following reasons:
- To complete account registration, verification, and management
- To process deposits, withdrawals, and other financial transactions
- To verify your identity and prevent fraud
- To verify age and ensure responsible gaming
- To send you information about bonuses, promotions, and rewards
- To provide 24/7 customer support
- To ensure platform security and fair play
- To identify technical issues and improve service quality
- To comply with applicable responsible gaming guidelines
- To fulfill legal obligations and resolve disputes
We will never use your information beyond the purposes stated in this policy. If we need to use your data for any other purpose in the future, we will notify you in advance and obtain your consent where required.
Data Storage and Security
taka16 applies industry-standard security measures to keep your personal information secure. Our technical safeguards include:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption technology, which shields your information from unauthorized access by third parties.
Secure Servers
Your data is stored on secure servers equipped with advanced firewalls and intrusion-prevention systems, with regular security audits conducted.
Access Control
Only authorized personnel can access your information for specific purposes. All access activity is logged and monitored.
Your data will be retained for as long as your account is active and for as long as required to meet legal obligations. Even after your account is closed, certain information may be retained for a defined period for legal, regulatory, or security reasons.
Although we apply the highest security measures, no method of data transmission or storage over the internet can be guaranteed to be completely secure. We therefore ask you to use a strong password and not share your login credentials with others.
Sharing Data with Third Parties
taka16 does not sell your personal information to third parties or share it for commercial purposes. However, in certain circumstances we may share information on a limited basis:
Service Providers
We work with trusted third parties such as payment processors (e.g. bKash, Nagad, Rocket, Upay), technology service providers, and game providers. These partners are given only limited access to the information needed to perform their specific tasks. They are contractually bound to comply with our privacy standards.
Legal Obligations
If a competent legal authority requests information through a valid order or legal process, we are required to comply with the law. In such cases we will provide only the relevant information requested and will attempt to notify you where possible.
Fraud and Security
To protect platform security, prevent fraud, and comply with anti-money laundering (AML) regulations, limited information may be shared with relevant authorities or security agencies where necessary.
Cookies and Tracking
taka16 uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are essential for the platform's basic functionality. Without them it is not possible to maintain login sessions, perform security verification, or store cart and balance information. These cookies cannot be disabled.
Functionality Cookies
These cookies remember your preferences (such as language, theme, and notification settings) and personalize your user experience. They can be disabled, though doing so may limit certain features.
Analytics Cookies
These cookies help us understand how users are using the platform, which pages are visited most, and where improvements are needed. The data collected is processed in aggregate form and is not individually identifiable.
Managing Cookies
You can control or delete most cookies through your browser settings. Keep in mind that disabling all cookies may cause some parts of the platform to not function properly.
Your Rights
As a registered user of taka16, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the information we hold about you.
- Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though legal or regulatory obligations may limit this right.
- Right to Restrict Processing: You may object to the processing of your information for specific purposes.
- Data Portability: You may receive your information in a structured, machine-readable format.
- Unsubscribe from Marketing: You may unsubscribe from promotional communications (email, notifications) at any time.
- Right to Complain: You have the right to contact us regarding any concerns about how your information is handled.
To exercise these rights or if you have any questions, contact our support team via live chat or write to us by email. We will process your request as promptly as possible.
Your Data is Completely Secure
At taka16, your personal information is protected by SSL encryption and industry-standard security technology. We never sell your information to third parties.
Payment Data Protection
Information related to financial transactions is among our most sensitive data. taka16 pays special attention to protecting payment information:
Mobile Banking Protection
When transacting via bKash, Nagad, Rocket, or Upay, your mobile number and transaction details are processed with the highest level of security. We never store your mobile banking PIN or password. All payment processing is completed through the secure channels of the respective Mobile Financial Service (MFS) providers.
Transaction History
Your complete deposit and withdrawal transaction history is stored in your account. You can view this information at any time from your account dashboard. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. Withdrawals are generally completed within 1 hour.
Fraud Prevention
We use automated fraud detection systems to keep your account and financial information secure. If suspicious activity is detected, we may contact you and request verification. No taka16 staff member will ever ask for your password or PIN by phone or email.
Protection of Minors
taka16 is an adults-only platform. Our services are intended solely for users aged 21 and above. We do not knowingly collect any information from persons under the age of 21.
We verify age at the point of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and all collected information will be deleted.
If you are aware that a person under the age of 21 is using our platform, please notify our support team immediately.
Policy Changes
taka16 may review and update this privacy policy from time to time. This policy may be revised due to service improvements, new legal obligations, technological changes, or changes in business practices.
Before any significant changes, we will notify you properly — by posting a notice on the website or sending a message to your registered email. Continuing to use the platform after the changes means you have accepted the updated Privacy Policy.
The "Last Updated" date shown at the top of this page always indicates the date of the most recent revision. We recommend that you review this policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
Live Chat
Our Bengali-speaking support team is available 24/7 via live chat. This is the fastest and most effective way to get help with any privacy-related matter.
For detailed requests or formal communication, email us at:
[email protected]
We review all your information-related requests with the utmost importance and try to respond as quickly as possible. Your trust and privacy are our highest priority.